Park Place Technologies announced it has acquired Custom Hardware Engineering & Consulting, Inc. (CHE), a Missouri-based third party maintenance provider enabling the company to further expand its operational depth.
Chris Adams, President and CEO, Park Place Technologies
Park Place Technologies will leverage CHE’s specialty in helping companies get better data center ROI from their multi-platform, enterprise systems. Since 1997, CHE has provided large-class enterprise clients with independent, multi-vendor third party maintenance support services for disk and tape storage, networking, mainframes and mid-range server hardware equipment located in data centers throughout the USA.
As a result of the acquisition, CHE’s customers will receive many benefits including, access to innovative products such as Park Place Technologies’ ParkView and Entuity Network Analytics. ParkView is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost Uptime. Entuity Network Analytics automates network discovery and uses intuitive workflows that make it easy to identify when there are issues within the customer’s network operations.
Customers will also experience greater support throughout their product life cycle and will have access to Park Place’s global, multilingual 24-hour support centers and a vast, global supply chain. Park Place Technologies’ customers will benefit from access to more engineers and enhancing technology capabilities as a result of the acquisition.
Customers have 24/7/365 access to Central Park, a portal that allows clients to view all their active Park Place contracts. Here, clients can view open/closed tickets; submit a ticket; add equipment; and update, enable or disable technical contacts per location. PPTechMobile is an app that allows full portal functionality, plus barcode scanning and photo submission for submitting tickets.
“With this acquisition, Park Place further strengthens its engineering and parts advantages in the United States,” said Chris Adams, President and CEO, Park Place Technologies. “We look forward to bringing our award-winning proactive maintenance services and global support to CHE customers.”
This is the second acquisition for Park Place Technologies in 2020 and its 14th since 2016. In January 2020, Park Place acquired the network operations center of Cleveland-based IntelliNet.
